shipping & returns

Canada & USA

​

all of our orders are shipped within two days of your order being placed (excluding weekends and holidays) out of Toronto via Canada Post (or USPS for our U.S. customers). if you need your order expedited, kindly email us and we will do our best to accommodate. 

 

we ship for free anywhere in Canada and U.S. on orders over $50 (before tax). for orders of $50 or less, a flat shipping charge of $10 will be applied. 

 

for our Canadian customers, depending on where you are located, please allow 2-7 business days for delivery.

​

for our U.S customers, please allow 7-14 business days for delivery. please note that there may be additional time for processing at Customs. we've seen some packages take up to 3 weeks. orders may be subject to duties and/or taxes. 

​

within Singapore

​

all of our orders are shipped within two days of your order being placed (excluding weekends and holidays) out of Singapore. if you need your order expedited, kindly email us and we will do our best to accommodate. 

 

we ship for free on orders over $50 (before tax). on orders of $50 or less, a flat rate shipping charge of $5 will be applied. we are happy to offer free courier delivery on orders over $50 (before tax). 

​

international orders 

​

yes, we do ship internationally! kindly contact us at hello@kaiorganics.co and we'll be happy to assist with your order. 

return & exchange policy

​

we strive to create a product you love but understand if you are not happy with your order. however, due to the personal nature our products, we are unable to accept returns & exchanges. your happiness and satisfaction with our products is very important to us. please contact us at hello@kaiorganics.co directly with your feedback and we'll take care of the rest.